In order of importance, the main purchasing factors are quality, price and service. Determinants of purchase vary with age. Young people are more attracted to product or brand awareness, the working-age population is interested in brand and quality, while older people are attracted by quality products. The recession, however, has changed the behaviour of some consumers, who are turning increasingly to discount stores. Retail outlets are where the most purchases are made. A third of consumers prefer to go to a shop where you can pay with a mobile and on average EUR 550 per month are spent at the supermarket. Since the recession, the level of consumer confidence has been moderate. More and more consumers are buying online with USD 4.3 billion being spent in 2020 (+18% y-o-y, eCommerce DB), thanks to product differentiation, a growth in the mobile market and online retailers improving their websites. Consumers are relatively open to international products but around 70% of the population think it is important to buy local products (KPMG, 2022).
Consumers are increasingly less loyal despite loyalty programs with around 45% believing that own-brand and branded products have the same quality (KPMG, 2022). Social networks are particularly important for purchasing decision making. All generations look to social media ads before making a purchase (61% of Baby Boomers, 75% of Gen X, 76% of Millennials and 62% of Gen Z) (Irish Tech News, 2022). The influence is mainly via the opinions of other users. Consumers seem to trust retailers who collect their personal data to make personalized offers.The main emerging trends are in consumption. The number of vegetarians and vegans is considerably higher, especially in cities. More and more specialty stores and restaurants are opening. Protein products for sports and snacks are also in fashion. The organic sector made significant progress in recent years. According to a study by Bord Bia (2020), 27% of consumers buy organic products at least once a week, and only 12% never buy any. Just under 50% of consumers are willing to pay more for organic products. The second-hand market is developing mainly on the internet and smartphones thanks to the creation of websites and applications. The collaborative economy is progressing in many sectors: food, catering, housing, transportation, etc.